Despite the nature of our products being heavy and delicate, we charge only a flat rate of S$8 for home delivery within Singapore.
Complimentary home delivery can be enjoyed with a minimum spend of S$110 on our website.
All orders will be packed and dispatched within 48 hours. Delivery typically takes about 1-3 working days to reach the address specified in your order.
Please verify the shipping address and information before confirmation. If a package is returned to us due to an errant address, additional shipping fees will apply.
DAMAGED OR INCORRECT ITEMS
If you believe you have received a damaged or wrong item, please email email@example.com with your order number and a photograph of the item you received.
Unfortunately, due to the nature of our products, we are not able to accept refunds for items shipped. However, if you are not satisfied with your purchase, please contact us and we will do our best to find a solution with you.
PERSONAL IDENTIFICATION & INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
WEB BROWSER COOKIES
USER PERSONAL INFORMATION & PURPOSE
SALTLIGHT may collect and use Users personal information for the following purposes:
• To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site
We may use feedback you provide to improve our products and services.
• To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other Site feature
• To send Users information they agreed to receive about topics we think will be of interest to them
• To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
PROTECTION OF PERSONAL INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.